Privacy Policy

Effective Date: November 26, 2024

Chivis Ventures (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (www.chivisventures.com) or engage with our services. By using our Site or Services, you agree to this Privacy Policy.

1. Information We Collect

We collect and process the following categories of personal data:

1.1 Information You Provide to Us

  • Contact Information: Name, email address, phone number, and postal address.
  • Purchase Information: Details related to products purchased and payment information.
  • Inquiry Information: Messages or queries submitted via contact forms or emails.

1.2 Information We Automatically Collect

  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Pages visited, time spent on the site, and interactions with our Site.

1.3 Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. For more details, please refer to our Cookie Policy.

2. How We Use Your Information

We use your personal data for the following purposes:

  1. Providing Services: Fulfilling orders, processing payments, and delivering products.
  2. Communication: Responding to your inquiries, sending updates, and providing customer support.
  3. Marketing: Sending promotional content about new products or services (with your consent).
  4. Site Improvement: Analysing usage data to improve our Site’s functionality and user experience.
  5. Legal Compliance: Meeting obligations under applicable laws and regulations.

3. Legal Bases for Processing

We process personal data based on the following legal grounds:

  • Contractual Necessity: To fulfil orders and provide services.
  • Consent: For marketing and certain cookies.
  • Legal Obligations: For compliance with legal and regulatory requirements.
  • Legitimate Interests: For fraud prevention, analytics, and service improvement.

4. Data Sharing and Disclosure

We may share your personal data with:

  1. Service Providers: Third parties who assist in payment processing, delivery, or marketing.
  2. Legal Authorities: When required to comply with legal obligations.
  3. Business Transfers: In the event of a merger, sale, or acquisition of our business.

We do not sell or rent your personal data to third parties.

5. International Data Transfers

Your data may be transferred to and processed outside the UK or European Economic Area (EEA). We ensure appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your information.

6. Data Retention

We retain personal data only as long as necessary for:

  • The purposes outlined in this Privacy Policy.
  • Compliance with legal obligations (e.g., tax and accounting laws).

Once the retention period expires, your data will be securely deleted.

7. Your Data Protection Rights

Under the GDPR and UK law, you have the following rights:

  1. Access: Request a copy of your personal data.
  2. Rectification: Correct inaccurate or incomplete data.
  3. Erasure: Request the deletion of your data (subject to legal obligations).
  4. Restriction: Limit the processing of your data.
  5. Data Portability: Request a copy of your data in a structured format.
  6. Objection: Object to processing for direct marketing or legitimate interests.
  7. Withdraw Consent: Revoke consent for data processing (where applicable).

To exercise your rights, contact us at info@chivisventures.com.

8. Data Security

We implement robust security measures to protect your data, including encryption, firewalls, and access controls. While we strive to safeguard your data, no method of transmission or storage is 100% secure.

9. Children’s Privacy

Our Site and Services are not intended for individuals under 18. We do not knowingly collect personal data from minors. If you believe we have collected data from a minor, please contact us to delete it.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before providing any personal data.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the updated version will include the effective date. Your continued use of our Site or Services constitutes acceptance of the revised Privacy Policy.

12. Contact Information

If you have questions, concerns, or wish to exercise your data protection rights, please contact us:

Chivis Ventures
15 Plumstead Road, Woolwich, SE18 7BZ, London
Email: info@chivisventures.com
Phone: +447979362857

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have violated data protection laws.

Cookie Policy

For more details on how we use cookies, please refer to our Cookie Policy.